Shipping Policy

Shipping Policy

Thank you for visiting and shopping at ToneUp Fitness. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

 All orders are processed within 1-2 business days, usually within 24hrs. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method

Estimated delivery time

Shipment cost

Australia Post Standard

3-10 business days

Free

Australia Post Express

1-3 business days

$5.00

 

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

ToneUp Fitness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

ToneUp Fitness is not liable for any products damaged or lost during shipping. However, if you received your order damaged, please contact us and we can cooperate with the courier to arrive at a solution.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to every country globally using Australia Post.

Shipment method

Estimated delivery time

Shipment cost

Australia Post International Standard

8-25 business days

Free

Australia Post International Express

5-15 business days

$15.00

 

Delivery delays can occasionally occur.

 

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.